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Privacy Policy

Last updated: April 10, 2026

1. Introduction

Syft Technologies ("we", "us", "our") operates Connect ("Service"), an AI-powered customer support platform.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.

2. Information We Collect

We collect the following categories of data:

a. Account Information

  • Name
  • Email address
  • Authentication details

b. Chat and Communication Data

  • Messages exchanged via chat widgets or integrations
  • Attachments or files shared during conversations

c. Visitor Information

Name, email, or any details provided by end-users during chats

d. Usage Data

  • Pages visited
  • Features used
  • Interaction logs
  • Device and browser information

e. Integration Data

When you connect third-party services (e.g., Slack), we may collect:

  • Workspace and channel details
  • Basic user profile data required for integration

f. AI Interaction Data

  • Prompts and responses processed by our AI systems
  • Metadata related to AI usage for performance and safety

3. How We Use Your Information

We use collected data to:

  • Provide and operate the Service
  • Enable real-time communication between businesses and users
  • Deliver AI-powered responses and assistance
  • Improve system performance and features
  • Monitor usage and prevent abuse
  • Process subscriptions and payments
  • Communicate important updates

4. AI and Data Processing

  • AI features are powered by third-party providers (e.g., Groq or similar infrastructure)
  • Data may be processed to generate responses and improve service quality
  • We do not guarantee accuracy of AI-generated outputs
  • You are responsible for reviewing AI responses before use

5. Data Storage and Security

  • Data is stored using secure infrastructure (e.g., Convex or equivalent)
  • We apply industry-standard safeguards to protect your data
  • However, no system is 100% secure, and absolute security cannot be guaranteed

6. Data Retention

  • Chat data is stored based on your plan or service configuration
  • Account data is retained while your account is active
  • You may request deletion of your data at any time

7. Third-Party Services

We may use third-party services, including:

  • Communication platforms (e.g., Slack)
  • Infrastructure providers (e.g., backend and hosting services)
  • Payment processors
  • Email delivery services

These services operate under their own privacy policies. We are not responsible for their practices.

8. Cookies and Tracking

  • We use cookies or similar technologies for authentication and session management
  • We do not use invasive tracking for advertising purposes
  • You can control cookies through your browser settings

9. Your Rights

Depending on your location (including GDPR regions), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data
  • Object to or restrict processing

To exercise your rights, contact us below.

10. Children's Privacy

  • The Service is not intended for users under 13 years of age.
  • We do not knowingly collect data from children.

11. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Changes will be posted with an updated "Last Updated" date.

12. Contact

For privacy-related questions, contact:
founder@onconnect.one